S05E01: Bringing Inclusion from the Researcher's Voice as the Customer (Stacy Penna)

"It starts by building a community; you have to research ways to engage and speak their language."

— Katrina Noelle

S04E06: Getting Intentional About Inclusivity & Equity in the Workplace and Your Research | Jessica Hemenetz (Recorded at IIEX 2023)

“Diversity of voices around the table and differing opinions around the table leads to better business outcomes; so bring your best self to work and do good work.”

— Jessica Hemenetz

S04E05: I Building Inclusion: Design WITH, not FOR | Ricardo Roberts & Hung Le (BIEN)

“BIEN doesn’t have clients; we have Inclusionaries. It’s about bringing them along for business impact and accountability.”

— Ricardo Roberts & Hung Le

S04E04: Removing Convenience Bias with Behavior Learning | Anouar El Haji

“Insights are the eyes of companies. If research is focused on people's behaviors versus claims, the real impact is actualized.”

— Anouar El Haji

S04E03: The Benefits of Working with Diverse-Owned Suppliers | Wynter Blanquet-Warren

“You need someone who will pick up the torch. Set a goal, find a champion, find your allies, and be the face. Be the one who shouts from the mountaintop around the discussion.

”

— Wynter Blanquet-Warren

S04E02: The Importance of Cultural Brokers | Jill Kushner-Bishop

“Always have someone fluent in the culture by your side - and on your side - helping you navigate.”

— Jill Kushner-Bishop

S04E01: Training Your Ear to Hear Underrepresented Voices | Aïcha Ly

“Be more curious about who the respondents are and seek to understand the nuance in people's individual experiences.”

— Aïcha Ly

S03E04: Shattering the Status Quo | Kisha Payton

“If we’re not bringing ALL the customers' voices we’re not doing our job - that IS the role!”

— Kisha Payton

S03E03: Inclusion By Design | Ashlee Edwards

“Self reflection is thinking critically about what biases am I bringing to the work and what can I do to mitigate those biases?”

—Ashlee Edwards

S03E02: Move Beyond Norms to Shape a More Inclusive Industry | Sequoyah Glenn

“Organizational change has to be a two-way street, it’s a dance; what kind of employee do you want to be? How much do you want to give?”

— Sequoyah “DataBae” Glenn

S03E01: Inclusivity as a Core Value (Recorded at IIEX 2022) | Jana Prahl

“Talk to people around you about new ideas in terms of the people you’re serving.”

— Jana Prahl

S02E05: Creating Spaces to Both be Brave and Belong | Dr. Renee Bhatti-Klug

“If you don't have a strategy in place, it's hard to take action.”

—Dr. Renee Bhatti-Klug

S02E04: Empathy in Research | Rebecca Mir

“We use research to cultivate empathy in our audiences. People contain multitudes; research insights and deliverables remind us of it.”

—Rebecca Mir

S02E03: A Migrant Perspective on Inclusive Insights | Archie MS

“Everyone says POC is people of color, I disagree. I think POC is a Pocket of Culture. Understand the cultural variations, inherent bias, and context in the decision-making process.”

—Archie MS

S02E02: Polling Inclusion | Challenge Geographic Representation | Mickey Hill

“People need to reflect the communities they want to learn from, and it is important to match not just the racial background but the cultural background to gain trust and knowledge of opinions.”

—Mickey Hill

S02E01: Making Research Accessible to People with Disabilities | Mary Ann Mendez

“Accessibility is changing but usability is struggling. Understand that you have an opportunity to design your research from the beginning to include people with disabilities.”

—Mary Ann Mendez

S01E05: Broaden Your Definition of Inclusion | Joey Kelner

“Be inclusive by including cross functional team members in the insights process and bring those who weren’t on the research with you. Insights bring impact until we are immersed in it!”

—Joey Kelner

S01E04: Reach Underrepresented Groups by Using Community | Kerry Hecht

“We have to evolve so be the solution and make sure the feedback is the right feedback, even though it can be a scary proposition to change gears.”

—Kerry Hecht

S01E3: A Respondent First Approach to Recruiting | Kayla Bright

“Be open to exploring different paths and speaking to people outside of your initial recruiting scope.”

—Kayla Bright

S01E02: Reflect on Your Own Identities Before Going Into the Field | Nikki Yeboah

“We often forget that respondents see us and assess us during the interview. Our presence, appearance and identities impact what they reveal in the conversation. It is not a 1-way mirror.”

—Nikki Yeboah